Lightlines
By anthropics

customer-research

anthropics2.9k installs

Customer answers backed by sources, not guesses.

What it does

Answers customer questions by combining research into a brief with attributed sources and confidence levels.

When to use it

Use for customer questions needing research, previously reported bugs, prior account communications, or background before drafting a response.

How to use it

Give it a customer question or topic; it returns a research brief with an answer, confidence level, sources, and unresolved gaps.

What you provide

  • a customer question or topic

Good to know

  • cannot be undone: knowledge base

Latest review

What you need · 0

No setup requirements listed.


Access · 7

This skill

knowledge base

Write

Updates your knowledge base (irreversible)

cloud storage

Read

Reads internal cloud documents

CRM

Read

Reads customer account history

support platform

Read

Reads previous support resolutions