ticket-triage
anthropics2.8k installs
Your support tickets, prioritized and ready to route.
What it does
Produces a support-ticket assessment with a category, priority, recommended team, and draft customer response.
When to use it
Use when an incoming support ticket needs categorization, prioritization, team assignment, or duplicate checking.
How to use it
Give it a ticket or customer issue description; it returns a structured triage assessment and suggested initial response.
What you provide
- ticket text or issue description
Good to know
- cannot be undone: the customer
- may misreport its own work
Latest review
What you need · 0
No setup requirements listed.
Access · 4
This skill
the customer
Write
Notifies the customer (irreversible)
~~support platform
Write
Links and updates duplicate tickets
~~knowledge base
Read
Checks documented known issues
~~project tracker
Read
Checks existing bug reports