customer-journey-map
deanpeters2.6k installs
Find the weak spots in your customer journey.
What it does
Creates a customer journey map that connects customer actions and emotions with business metrics and team responsibilities to identify improvements.
When to use it
Use to align cross-functional teams around the customer experience and identify pain points to prioritize improvements.
How to use it
Give it a customer persona and journey scenario, or let it ask for them; it returns a customer journey map.
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