service-agentforce-channel-configure
forcedotcom1.2k installs
Connect your service channels to Agentforce.
What it does
Connects an existing Agentforce agent to a customer-service channel with inbound routing and a fallback queue.
When to use it
Use when adding channel routing or a fallback queue to an existing agent, not when creating the agent or channel infrastructure.
How to use it
Give it an existing agent, channel details, and target org alias in an SFDX project; it configures channel routing in the org.
What you provide
- the agent DeveloperName and label
- the channel type
- the channel identifier
- the target org alias
- An existing project
Uses
AG
Good to know
- cannot be undone: target org
Latest review
What you need · 5
Requires Python 3.8 or newer.
Requires Salesforce CLI version 2.0.0 or newer.
Requires an existing, active Agentforce agent and already-created channel infrastructure.
Access · 1
This skill
target org
Write
Changes your org's channel routing (irreversible)