service-itsm-agentic-setup-employee-agent-configure

Creates and activates a native IT Service Employee agent in Salesforce from a broad or specialized template.

When to use it

Use when asked to create, set up, provision, or activate a broad or specialized IT Service Employee agent, not for prerequisite checks, CMDB operations, or Fulfiller setup.

Give it a request to set up an Employee agent; it confirms the proposed changes, creates or reactivates the agent in the target org, and verifies that it is active.