service-itsm-agentic-setup-incident-management
Configure your Salesforce incident workflows.
What it does
Guides users through configuring selected Incident Management features in Salesforce Service Cloud ITSM.
When to use it
Use for an Incident Management setup walkthrough or configuration of the supported features, rather than standalone master-switch, SLA, Priority Matrix, or field-history tasks.
How to use it
Give it an Incident Management setup request; it offers feature choices, confirms changes, and configures the selected features in your Salesforce org.
Uses
Good to know
- cannot be undone: Salesforce
What you need · 4
Requires the headless-360 MCP server, version 1.0.0 or later, with discover, describe, dispatch, and dispatch_readonly.
Requires access to a Salesforce org with CustomizeApplication permission and the ITSM org permission; the declared minimum API version is 67.0.
Delegates SLA & Milestones configuration to this child skill; whether installation is required for the overall workflow is unstated.
Access · 1
This skill
Salesforce
Changes Salesforce incident settings (irreversible)