service-itsm-agentic-setup-incident-sla-configure
Set up incident SLAs with verified target dates.
What it does
Configures and verifies Incident SLA policies, milestones, business hours, and entitlements in Service Cloud ITSM.
When to use it
Use for Incident SLA setup, milestone configuration, entitlement processes, or SLA tracking, not Case SLAs or reporting-only queries.
How to use it
Give it an Incident SLA setup request; it guides configuration choices and confirmations, then creates and verifies the configuration in the connected org.
Uses
Good to know
- cannot be undone: Salesforce
What you need · 2
Requires the Salesforce-hosted headless-360 MCP server, version >=1.0.0, exposing describe, discover, dispatch, and dispatch_readonly.
Requires authenticated access to a Salesforce org; the current OAuth session determines which org is configured.
Access · 1
This skill
Salesforce
Configures Incident SLA settings (irreversible)