service-itsm-channels-coordinate
Choose how employees reach your service desk.
What it does
Guides users to an employee-service channel setup option and routes their selection to the appropriate setup skill.
When to use it
Use for general ITSM channel setup requests that do not already identify a specific channel or child skill.
How to use it
Ask for ITSM channel setup; it presents a menu, waits for your selection, and routes you to the corresponding setup skill.
Uses
What you need · 3
Handles portal creation when the user chooses Portal Setup. The coordinator allows manual instructions when a skill is unavailable.
Handles the Microsoft Teams setup choice. The coordinator allows manual instructions when a skill is unavailable.
Resolves an installed Slack setup skill by name pattern and invokes it; manual instructions replace delegation if none is installed.
Access · 1
This skill
Salesforce
Checks the Teams integration toggle