service-itsm-incident-priority-configure
Set how Salesforce ITSM prioritizes incidents.
What it does
Configures how Salesforce ITSM assigns incident priorities from impact and urgency, with confirmed changes and before-and-after reports.
When to use it
Use to inspect or change the Incident priority matrix, manual override, or fallback priority, not Problem or ChangeRequest matrices.
How to use it
Give it an incident-priority configuration request; it shows the current Salesforce org settings and applies requested changes only after explicit confirmation.
Uses
Good to know
- starts helper agents, number unstated
- cannot be undone: Salesforce
What you need · 3
Requires sf CLI version 2.60 or later.
Requires an org already authenticated through sf and a calling user with CustomizeApplication permission; Incident Management must be enabled before matrix work proceeds.
When Incident Management is disabled, delegates to this skill to enable it with its own confirmation; successful enablement is required to continue.
Access · 1
This skill
Salesforce
Changes Salesforce incident priority settings (irreversible)