service-itsm-swarming-configure
Enable live incident teamwork in Salesforce.
What it does
Enables Salesforce Swarming and sets Teams as its collaboration tool for resolving incidents.
When to use it
Use when asked to enable or verify Swarming or set Teams as its collaboration tool, not for notification preferences or the base Teams integration.
How to use it
Ask it to enable Swarming; it configures the Salesforce feature and Teams collaboration setting, verifies both, and reports their values.
Uses
Good to know
- cannot be undone: Salesforce
What you need · 3
Requires headless-360 version 1.0.0 or later, declaring describe, discover, dispatch, and dispatch_readonly tools.
Requires a Salesforce org whose setup APIs can be called; the skill declares minimum API version 67.0.
Requires Teams to already be set up for the Salesforce ITSM integration.
Access · 1
This skill
Salesforce
Enables Swarming and selects Teams (irreversible)