service-itsm-teams-coordinate
Set up Microsoft Teams for Salesforce IT support.
What it does
Coordinates a complete Microsoft Teams integration for Salesforce ITSM, including IT Desk, IT Service, Swarming, and an optional embedded Agentforce agent.
When to use it
Use for end-to-end Teams ITSM setup or a guided walkthrough, not for configuring an individual feature or checklist.
How to use it
Ask for end-to-end Teams ITSM setup; it configures the integration while pausing for app registration, app installations, and your choice about the embedded agent.
Uses
Good to know
- cannot be undone: Salesforce
- acts without asking
What you need · 11
Requires a Salesforce Service Cloud ITSM environment whose integration settings can be configured.
Requires access to the Microsoft Teams admin center to install the IT Desk and IT Service apps.
Access · 3
This skill
Salesforce
Changes Salesforce integration settings (irreversible)
Teams_AgentForce
Publishes the embedded agent deployment