service-itsm-teams-employee-agent-configure
forcedotcom1.1k installs
Get your employee help agent replying in Teams.
What it does
Configures an embedded employee-support agent to answer requests inside the Microsoft Teams ITSM client.
When to use it
Use when setting up the embedded employee agent in Teams or troubleshooting an agent that joins without replying.
How to use it
Give it the Employee Site URL and org's My Domain URL; it configures the messaging deployment and access permissions for the employee agent.
What you provide
- the Employee Site URL
- the org's My Domain URL
Uses
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What you need · 5
Requires Salesforce CLI version 2.0.0 or later.
Requires an org with Teams ITSM enabled, a live employee portal site, and a real, active Agentforce Employee Agent.
The prerequisite instructions say to run this skill first to enable Teams ITSM.
Access · 1
This skill
Salesforce
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Configures Salesforce messaging and agent access