service-itsm-teams-itservice-configure
Set up employee IT support in Microsoft Teams.
What it does
Configures Salesforce employee IT service in Microsoft Teams so employees can create and manage their own tickets.
When to use it
Use for the employee-facing IT Service checklist, including enablement, app installation guidance, user access, and Digital Experience Site selection.
How to use it
Ask it to configure employee IT Service in Teams; it changes Salesforce settings while waiting for your app-installation confirmation and asking which users should receive access.
Uses
Good to know
- cannot be undone: Salesforce
- acts without asking
What you need · 7
Requires headless-360 version 1.0.0 or newer, with describe, discover, dispatch, and dispatch_readonly tools; all operations use this server.
Requires a Salesforce org with the base Teams Go-page feature enabled. The files identify TeamsITSrvcsAddOn and IncidentManagementAddOn licensing as the condition for automatic permission-set and license provisioning.
Requires a human signed in with sufficient tenant permissions to install the Teams app through the admin center or AppSource.
Access · 1
This skill
Salesforce
Changes Salesforce settings and access (irreversible)