A plan to keep customers before they leave.
Develops churn analyses and stage-specific retention plans with triggers for helping at-risk customers.
When to use it
Use when reducing churn, improving customer retention, planning lifecycle marketing, or addressing at-risk customers and loyalty programs.
Give it a customer-retention problem; it returns a churn analysis, retention tactics, an intervention playbook, and a health-score framework when applicable.
Routes lifecycle work to growth-funnel; whether it must be installed to complete the workflow is unstated.
No additional actions listed.