Build Zoom Contact Center integrations with lifecycle guidance.
Guides implementation and troubleshooting of Zoom Contact Center integrations across desktop-client apps, websites, and native mobile apps.
When to use it
Use after routing to a Contact Center workflow for integrations, engagement context and state handling, campaigns, callbacks, or version-drift troubleshooting.
It changes how the agent implements Contact Center integrations by prescribing initialization, listener registration, engagement-state handling, and cleanup.
What you provide
For an app inside the Zoom Contact Center desktop client, explicitly use this skill together with zoom-apps-sdk.
Required for API/OAuth integrations as the OAuth app identity; listed as a standardized .env key alongside ZOOM_CLIENT_SECRET.
Required for OAuth token exchange in API/OAuth integrations, together with the OAuth app identity; the file lists a .env key without specifying how the agent obtains it.
This skill
Zoom Contact Center documentation and changelog
Checks current docs and changelog