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By anthropics

build-zoom-contact-center-app

anthropics2k installs

Build Zoom Contact Center integrations with lifecycle guidance.

What it does

Guides implementation and troubleshooting of Zoom Contact Center integrations across desktop-client apps, websites, and native mobile apps.

When to use it

Use after routing to a Contact Center workflow for integrations, engagement context and state handling, campaigns, callbacks, or version-drift troubleshooting.

How to use it

It changes how the agent implements Contact Center integrations by prescribing initialization, listener registration, engagement-state handling, and cleanup.

What you provide

  • An existing project

Uses

Latest review

What you need · 11

For an app inside the Zoom Contact Center desktop client, explicitly use this skill together with zoom-apps-sdk.

Required for API/OAuth integrations as the OAuth app identity; listed as a standardized .env key alongside ZOOM_CLIENT_SECRET.

Required for OAuth token exchange in API/OAuth integrations, together with the OAuth app identity; the file lists a .env key without specifying how the agent obtains it.


Access · 1

This skill

Zoom Contact Center documentation and changelog

Read

Checks current docs and changelog